Teresian House

Organizational Impact

Early to Mid-Implementation Signs of Organizational Impact: Increased levels of occupancy; Reduction in the use of agency staff; increases to operating margins; Waitlists for residents; Reduction in turnover of leadership team; Reduction in turnover of front-line staff; Strengthening of outside community support and volunteers.

Organizational Impact Findings - Organizational impact in case study findings is defined as impact in quality and/or staffing impact that increases revenue and/or decreases costs for the organization.

• The above average occupancy graph illustrates the organizational advantages of reputation and quality impact. Even at an extremely conservative scenario of $50,000 total yearly revenue per resident, Teresian House still generates $750,000 in additional revenue over the national average (100 bed assumption) and $350,000 in additional revenue over the New York average.
  
  
• In 2004, Sister Pauline and the leadership team committed to reducing agency staff. By 2006, Teresian House eliminated spending on agency staff (see below graph). Although many of those funds were re-directed to internal employees, the CFO estimates that Teresian House saves as much as $700,000 in inefficiencies caused by agency use.
  
  
• Teresian House continually operates with healthy, positive operating margins.
  
  
• Teresian House experienced a 30% increase in admissions applications 1 year post implementation and a 45% increase by Year 4.
  
  
• Private pay percentages have increased since implementation.
  
  
• The Teresian House Foundation (founded in 1990) assists in fundraising to develop resident programs through "Friendraiser" events (raising $2.5 million since 1990). The annual Friendraiser Gala at Saratoga in 2008 gathered more than 760 attendees. 
  
  
• The Community Relations department at Teresian House manages extensive press and media relations. Local press have covered the Halloween Spooktacular, the Tulip Queen Fashion Show, and the Wheelchair Bowl.
  
  
• Word of mouth eliminates the need for admissions marketing, and Teresian House has a zero dollar marketing budget.
  
  
• Teresian House always has a lengthy waitlist for prospective residents (up to 1 and 1/2 years).
  
  
• Retirees and family members that have lost loved ones come back to volunteer. One of the key Environmental Services consultants had a family member who lived in Teresian House. He now donates his time (generating savings in consultant fees).
  

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