Mary is an 85 year-old woman who has progressed far into her experience of dementia. How did a communication infrastructure help Mary?
Mary’s story shows how the communication infrastructure affects staff’s ability to care for residents by applying the communication map to the story of a resident. Mary’s experiences and the problem-solving that staff use to support her are explored with and without consistent assignment, huddles, QI closest to the resident and CNAs in care planning.
Click on the links below to view Mary’s story:
- Consistent Assignment (with and without)
- Huddles (with and without)
- QI Huddles Closest to the Resident (with and without)
- CNAs in Care Planning (with and without)
- Who is Mary?