Word of the Week


Building a Culture Change Dictionary

A Collection of Reproducible Flyers for Your Journey to Home

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Culture Change advocate Joan Devine and the team at Lutheran Senior Services collected a year’s worth of wisdom to help you reconsider the language your community uses to talk about itself, its residents, and its staff.

Made to share with coworkers, these weekly flyers point out the clinical language that continues to ‘stick’ in our daily vocabulary and suggests replacements. You’ll never look at your community’s language the same way again!


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