Change: Managing It to Drive Success

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Margie McLaughlin

David Farrell

Guides:  Margie McLaughlin, MA and David Farrell,  Vice-President of Sub-Acute Operations, Telecare

“Change will not come if we wait for some other person, or if we wait for some other time. We are the ones we’ve been waiting for. We are the change that we seek.”  This statement delivered by President Obama describes perfectly the work of the Pioneer Network. For the past twenty years, WE are the ones creating the change we seek. In settings all across the country, committed staff have discovered ways to move from institutional care to individualized care. WE have reinvented systems to support the independent lifestyles and choices of residents. In the midst of it all WE have recognized the fine balance involved in leading and managing change- sometimes pulling in the reigns while other times letting out the clutch! During this session, you will discover foundational building blocks that support successful change and an array of examples and ideas describing ways that leaders have encouraged, managed and driven change to provide better lives for residents and staff alike.

  1. Identify foundational  elements needed to drive and manage change
  2. Discover areas of change that impact quality and resident care
  3. Employ strategies in your own setting that engage staff in the change process

Marguerite McLaughlin, MA, has a 35 year history of working in and for nursing homes in various roles. Her fifteen-year career at Saint Elizabeth Home as Co-Director of a Memory Care Unit served as the springboard for her work at the Alzheimer’s Association, the RI state Quality Improvement Organization and as Sr. Director of Quality Improvement for the American Health Care Association. In these roles she has pursued her passion for training and developing educational tools and resources to improve the lives and quality of care for residents and staff living in and working in nursing homes. She has served as a technical expert and faculty on numerous national learning collaboratives and developed ahcancalED a learning management system for the American Health Care Association.

David Farrell has in-depth, diverse healthcare operations management and quality improvement experience. With his track record of success, he is a nationally recognized leader in quality improvement, workforce retention, and culture change. He has advised the Centers for Medicare and Medicaid Services on quality improvement and staff engagement. At Telecare, David oversees long-term care services for clients with mental illness, supports staff stability and engagement, and leads efforts for person-centered care and quality improvement. Consistently implemented evidence-based solutions to meet and exceed customer service standards, clinical goals and financial objectives. Leadership achievements in regulatory compliance, marketing, risk management and turnaround situations.

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