Re-Empowering Staff: Direct Care Employees T.E.L.L. their Stories

$59.00 $25.00


Susan Moser, Chaplain, Culture Change Leader

Anne Mahler, Clinical Nurse Specialist

Bevan Briscoe, Senior RA; Heather Dexter, LICSW; Rosemary Kard, RA; Marie Alberte Parent Daniel, LPN


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Re-Empowering Staff: Direct Care Employees T.E.L.L. their Stories

In 2012, Hebrew Senior Life instituted the T.E.L.L. (Together Enriching Lives Liaisons) Committee to advance culture change in long-term care. This interdisciplinary team meets bi-monthly for a full day of learning, discussion and relationship building across departments. In this webinar, T.E.L.L. members will talk about their own culture change journeys, how T.E.L.L. has impacted them and the organization and what keeps them going on this road to re-invent long-term care. Webinar participants will learn how to create similar structures within their organizations.

Learning Objectives

  1. Define staff empowerment and discuss the evolution of Hebrew Senior Life’s T.E.L.L. (Together Enriching Lives Liaisons) Committee as a model for empowering staff and advancing culture change in long term care.
  2. Describe 3 basic principles of adult-learner centered learning and why the use of different learning modalities is an important way of addressing differentiated learning needs.
  3. Compare and contrast the perspectives of T.E.L.L. Committee members and how being part of an interdisciplinary leadership team impacts employees’ experiences of staff empowerment and the advancement of culture change in the organization.

Susan Moser has been the Culture Change Leader at Hebrew Senior Life since October 2012. Her responsibilities include overseeing culture change initiatives, coaching employees from all departments and leading the TELL (Together Enriching Lives Liaisons) team, an interdisciplinary group of employees dedicated to advancing culture change at HSL. Susan provides education for employees on topics pertaining to culture change and person centered care. For the past three summers, she has accompanied a group of front line employees from Hebrew Rehabilitation Center’s long term care campuses to the Pioneer Network Conference and co-facilitated presentations with staff from a variety of disciplines and departments.

Anne Mahler, GCNS-BC is a geriatric clinical nurse specialist at Hebrew SeniorLife. Anne has worked in the Professional Development department, as well as on the Palliative Care consult team, during the last 8 years. She has had the opportunity for developing and providing formal and informal educational programs for the interdisciplinary team members in the long-term care setting. Areas of education include caring for the person with dementia, palliative care, and culture change. Anne has presented at two Pioneer Network conferences, on the topics of “The Journey Transformed: Person-directed Care at End of Life” and “Approaching End of Life Across the Continuum of Care.”


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