What’s in Your Bundle? A Communication Map to Engage Staff in Individualizing Care
With value-based purchasing and bundled payments, providers need optimal outcome and efficiency metrics to achieve regulatory and reimbursement expectations. Yet, it’s easy to miss the mark if you don’t have the organizational systems and practices in place to achieve positive results. “What’s in your bundle of QI systems?” Do your systems generate the quality of communication needed to achieve success? This webinar will utilize a communication map to examine a system of practices (including consistent assignment, interdisciplinary shift huddles, CNAs in care planning, and quality improvement closest to the resident) as a communication network that hardwires preventative person-centered care into day-to-day operations. This map depicts how these foundational practices facilitate communication throughout the organization so that all the staff have a daily way to ensure individualized care and to maximize quality. The webinar also presents how-to tips for implementing this communication system. Join us to make the most of your bundle!
- Identify a system of four foundational organizational practices to improve communication and engage staff in individualizing care.
- Through practical applications and storyboards, describe and share concrete examples of what happens “with” and “in the absence of” this system of practices including quality and cost implications
- Explain how-to tips to implement this communication system in your organization.
Dr. Amy Elliot served as the Research Consultant for both phases of Pioneer Network’s National Learning Collaborative on Engaging Staff in Individualizing Care project funded by The Retirement Research Foundation. Amy was on staff at Pioneer Network from 2007-2011 and currently works as a Research and Evaluation Consultant for organizations in the fields of health and long-term care. She earned her Ph.D. from the John Glenn College of Public Affairs at the Ohio State University where she currently lectures on policy evaluation and statistics. She has authored research publications, case studies, educational modules, and book chapters that focus on innovative, individualized care models to support long-term care practice and policy.
Barbara Frank is co-Founder with Cathie Brady of B&F Consulting. B&F has served as faculty for national, state, and local learning collaboratives involving over 1000 nursing homes over the last 10 years. They were the Content Leads for Pioneer Network’s National Learning Collaborative on Engaging Staff in Individualizing Care. They led a team that supported homes to stabilize after Hurricane Katrina. They focus on the how-to, including how-to implement consistent assignment, eliminate off-label antipsychotic use, and prevent avoidable hospitalizations. Barbara is co-author of Meeting the Leadership Challenge in Long Term Care: What You Do Matters.