Month: April 2017

What’s YOUR Research Question?

Celia Berdes, PhD, Sociologist and Gerontologist In our work with elders, we sometimes come up against a question about care or services for which there is no clear answer. In many areas of clinical care, there are best practices, which… Read more

One Challenge that Will Transform Your Team!

Cracking the Hospitality Code: What Everyone Should Know about Customer Service Denise Boudreau-Scott and Allison Duda, Drive team members   Customer service. The resident experience. Visitor impressions. Every single day, employees are taking countless actions that are helping to support your… Read more

Hand in Hand with the Elders at the New Jewish Home

The Team at the New Jewish Home Several years ago when Green House Guide and Director of Community Life Activities at The New Jewish Home, Manhattan, Miriam Levi, attended a Pioneer Network conference session on Elder volunteerism  she returned home ready to… Read more